Refund policy

Return & Refund Policy

Our Guarantee
Every Halloway order is backed by our 30-Day Money-Back Guarantee: sharpen your game or your money back. If you're not happy with your trainer within 30 days of delivery, we'll make it right.

How Returns Work
1. Email our support team with your order number and a quick note about what's not working — most issues turn out to be a 30-second setup fix, and we'd love to help you solve it first.
2. If you'd still like to return your trainer, we'll send you our return address and instructions.
3. Ship the product back to us. Once your return is on its way, we'll process your refund to your original payment method within 3–5 business days.

Return Details
• Returns must be requested within 30 days of delivery.
• Items should be returned with all included components (base, rope, and balls).
• Customers are responsible for return shipping costs.
• Free digital gifts are yours to keep either way.

Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us right away — we'll ship a free replacement immediately, and you don't need to return the original. That's on us.

Order Cancellations
Need to cancel? If your order hasn't shipped yet, we'll cancel and refund it in full — just email us as soon as possible. If it's already on its way, you're welcome to return it for a full refund under the guarantee above once it arrives.

Late or Missing Refunds
Refunds typically appear within 3–5 business days of processing. If it's been longer, check with your bank or card issuer first — processing times vary. Still nothing? Email us and we'll track it down.

Questions? Contact our team anytime at [support email] — we respond within one business day.