All Website Policy
HALLOWAY — STORE POLICIES
hallowaypickleball.com · Last updated August 2026
Quick Reference
• Free shipping on all US orders
• Orders ship within 2 business days · Delivery within 8–15 business days (21 calendar days maximum)
• 30-day money-back guarantee on every order
• Returns & replacements accepted within 30 days of delivery
• Refunds processed within 3–5 business days
• Support: picklehalloway@outlook.com · hallowaypickleball.com/pages/contact
• Track your order anytime: hallowaypickleball.com/apps/parcelpanel
────────────────────────────
1. SHIPPING POLICY
Free Shipping. Every US order ships free — no minimum. We currently ship within the United States only.
Processing & Delivery. Orders are processed and shipped within 2 business days. Delivery takes 8–15 business days depending on your location (21 calendar days maximum). You'll receive a tracking email as soon as your order ships, and you can check status anytime at hallowaypickleball.com/apps/parcelpanel.
Delayed Packages. If your tracking hasn't moved in 10 or more business days, email us — we'll make it right, including sending a free replacement if your package is lost in transit.
Delivered But Not Received. Check with neighbors, your front desk, and household members first. Still missing after 48 hours? Contact us and we'll send a replacement at no cost.
Wrong Address. Double-check your address at checkout. If you catch a mistake, email us immediately — we can update any order that hasn't shipped yet. We are not responsible for orders delivered to an incorrectly entered address.
────────────────────────────
2. CANCELLATION POLICY
Need to cancel? Email picklehalloway@outlook.com as soon as possible with your order number. Cancellation requests are handled within one business day.
Order not yet shipped: We'll cancel and refund you in full, no questions asked.
Order already shipped: We can't recall a package from the carrier — but you're fully covered by our 30-Day Money-Back Guarantee. Once your order arrives, contact us and we'll walk you through a return for a full refund.
────────────────────────────
3. RETURN & REFUND POLICY
Our Guarantee. Every Halloway order is backed by our 30-Day Money-Back Guarantee: sharpen your game or your money back. If you're not happy within 30 days of delivery, we'll make it right.
Before You Return. Email us first at picklehalloway@outlook.com with your order number and a quick note about what's not working. Most issues turn out to be a quick setup fix — rope length, base fill, break-in — and our team will personally help you get the most out of your trainer. For reported product issues, we may ask for a short video or photos as part of our quality-review process so we can resolve it the right way — up to and including a full refund.
How Returns Work
1. Contact us within 30 days of delivery to start your return.
2. Ship the product back to: 442 N Waters Edge Rd, Midway, UT 84049.
3. Once your return is on its way, we'll process your full refund to your original payment method within 3–5 business days.
Return Details
• Return requests must be made within 30 days of delivery.
• Items should include all components (base, rope, and balls).
• Customers are responsible for return shipping costs.
• Free digital gifts are yours to keep either way.
Damaged, Defective, or Wrong Items. That's on us. Contact us right away with a photo or short video of the issue — we'll ship a free replacement immediately, and you don't need to return the original.
Late or Missing Refunds. Refunds typically appear within 3–5 business days of processing. If it's been longer, check with your bank or card issuer first — then email us and we'll track it down.
────────────────────────────
4. TERMS & CONDITIONS
General. By using hallowaypickleball.com (the "Site") or purchasing from Halloway ("we," "us"), you agree to these terms. You must be 18 or the age of majority in your state to purchase.
Products & Pricing. We work to keep product information and pricing accurate, but errors happen. We reserve the right to correct errors, update prices, and modify or discontinue products at any time. Promotional pricing is available for limited times and may change without notice. All prices are in US dollars — current pricing is always shown on the live product page.
Orders & Payment. Placing an order is an offer to purchase. We may accept, limit, or cancel any order, including orders that appear fraudulent or contain pricing errors — canceled orders are refunded in full. Payment is processed securely at checkout.
Safe Use & Assumption of Risk. Our products are sports training equipment involving physical activity. Use only on a flat, hard surface in a clear area away from people, pets, windows, and vehicles. Inspect the rope, ball, and base before each use and stop using any worn or damaged component. Consult a physician before beginning new physical activity if you have health concerns. To the fullest extent permitted by law, you assume all risk of injury or property damage from use or misuse of our products.
Intellectual Property. All Site content — text, images, logos, product names, and designs — is owned by or licensed to Halloway. Do not copy, reproduce, or exploit it without written permission.
Reviews & Submissions. By sending us reviews, photos, or testimonials, you grant Halloway a non-exclusive, royalty-free, perpetual license to use them in our marketing, with no obligation of compensation.
Disclaimer & Limitation of Liability. The Site and products are provided "as is." Except as stated in these policies, we make no warranties, express or implied, and we do not guarantee specific athletic results. To the fullest extent permitted by law, Halloway is not liable for indirect, incidental, or consequential damages, and our total liability will not exceed the amount you paid for the product at issue. Some states do not allow certain limitations, so some of the above may not apply to you.
Governing Law. These terms are governed by the laws of the State of Utah, with disputes resolved in Utah courts.
Changes. We may update these policies at any time by posting the revised version here. Continued use of the Site constitutes acceptance.
Contact. Questions about any policy? Email picklehalloway@outlook.com — we respond within one business day.